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REFUNDS & RETURNS POLICY
At Pillow Slides™, we want you to be 100% satisfied with your purchase and your online shopping experience overall. Customer satisfaction is an integral part of our commitment and this is reflected in our Returns Policy.
When you shop with Pillow Slides™, you have the peace of mind in knowing that all products offered are covered by 30 Days Warranty. This warranty only cover product(s) that have been received defective or damaged. The product may be returned for a full money refund or a replacement. To qualify for the warranty claim, we require a video that would support the issue being reported. Once received, we’ll gladly process the replacement or refund whichever is appropriate.
Pillow Slides™ will offer a 'Change Of Mind' refund provided that:
To qualify in returning the product/s under the Change of Mind policy, the product/s must be in their original packaging, along with all included accessories, in new condition, and must not be damaged in any way during the time that the item is in the customer's possession. The product is deemed to be in the customer's possession until the product is received by us pursuant to this policy. Please note that once the item is received, a 15% restocking fee applies upon the issuance of a refund pursuant to this policy.
Please note that if the product has been purchased with an additional discount (on top of the already discounted price), this automatically voids the warranty stated above, as this is already classified as a clearance item. Hence, no refunds and no returns in this case.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.
Returns
Do not return the product to the address stated on the package. Please note that for any return requests, you should contact Customer Care, who will provide you with the instructions for 'return and refund'. Our Customer Care will help in efficiently resolving your issue and guide you through the return process. The returned product will remain under your responsibility until delivered to our warehouse address.
Pillow Slides™ will accept no liability for any loss or damage which may occur while the product is in transit.
Item/s for return should be shipped back to our warehouse within 7 days from the date that we have provided the return label or shipping instructions. Please note that we may not proceed with the refund if the item has been shipped back to us after 7 days or more. Furthermore, please contact Customer Care and provide the tracking number of the returned item/s in order for us to keep track of the parcel until received in our warehouse address.
Should you require to return the product for a refund or exchange, please contact us at getpillowslides@gmail.com and we'll be happy to assist you from there.
LOST OR STOLEN PACKAGES
At Pillow Slides™, your happiness is our priority, and we thank each and every one of you for supporting us. Each order is hand inspected by members of the Pillow Slides™ Team before being shipped to your door. While we make it our goal to have every package arrive safely, in rare instances, sometimes things may happen. In such cases, we apologize for the inconvenience caused.
Please ensure your full address is entered correctly at the checkout prior to completing your order, as customer input errors may result in you not receiving your product(s). We can not be responsible for lost packages due to incorrect address made on the customer's behalf.
Pillow Slides™ is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Pillow Slides™ will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
Cancel order:
You can only cancel your order within 6 hours from purchasing time on the same day. Please be informed that a management, processing and transaction fee (15% of your total order value) will be applied for the cancellation.
We only issue a refund and allow return if the costumer case has met the conditions stated above.